We want you to be completely satisfied with your OLife® purchase. If for any reason you are not, we offer a hassle-free return and refund policy.
What can be returned?
You can return unopened and unused OLife® products within 14 days of purchase for a full refund. Please note that we cannot accept returns for opened or used products.
How to return an item?
To return an item, please follow these steps:
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Contact our customer service team at to request a return authorisation (RA) number.
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Pack the item securely in its original packaging.
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Include the RA number on the outside of the package.
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Ship the package to the following address:
[Return Address will be emailed to you]
Refunds
Once we receive your returned item and verify that it meets the return criteria, we will issue a full refund to your original payment method within 30 business days. Please note that shipping costs will not be refunded.
Exceptions
This return and refund policy does not apply to:
- Products that have been opened or used
- Products that are damaged due to misuse or neglect
- Products purchased more than 14 days ago
Contact Us
If you have any questions about our return and refund policy, please contact us at .